Terms & Conditions Genting 88 — Complete Member Guide for Malaysia

Welcome to Genting 88, Malaysia's leading online sports betting and casino platform. By accessing, registering for, or using any part of the Genting 88, you agree to be bound by all terms and conditions set out in this document. If you do not agree with any provision of these terms, please discontinue use of the platform immediately.

These terms and conditions constitute a legally binding agreement between you as the user and Genting 88 as the platform operator. This document should be read together with our Privacy Policy and Responsible Gaming Guidelines, also available on this website.

Genting 88 reserves the right to amend, update or replace these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain in compliance with the latest version of the terms. Continued use of the platform following any amendments constitutes your acceptance of the updated terms.

To register and use the platform Genting 88, you must meet all of the following eligibility criteria without exception:

• Aged 18 years of age or older at the time of registration and throughout your continued use of the platform.
• Is legally competent to enter into a binding agreement under the laws of Malaysia.
• Not listed on any self-exclusion registry or betting prohibition order issued by any authority.
• Not acting as an agent or representative of any third party in any capacity while using the platform.
• Provide accurate, truthful and complete personal information during the registration process.

Genting 88 reserves the right to request identity verification documents at any time to confirm your eligibility. Failure to submit the required documents within the specified timeframe may result in the temporary suspension or termination of your account.

Each individual is only permitted to hold one active account on the platform Genting 88. Creating multiple accounts using the same or different information is strictly prohibited and may result in the termination of all associated accounts and the forfeiture of any remaining balances.

The security of your account is a shared responsibility between you and Genting 88. You are solely responsible for keeping your account password confidential and must not share it with any other party. Genting 88 will not be held responsible for any losses arising from unauthorised access caused by your own negligence.

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers and symbols.
• Never share your password or login credentials with anyone.
• Log out of your account after every session, especially when using a shared or public device.
• Enable two-factor authentication (2FA) via your account security settings for an added layer of protection.
• Contact customer support Genting 88 immediately if you suspect any suspicious activity on your account.

Genting 88 supports a wide range of local Malaysian payment methods for members' convenience. All transactions are processed in Malaysian Ringgit (RM) and are subject to the following minimum and maximum limits:

All withdrawals will be processed to the same payment method used for the original deposit. Genting 88 does not charge any transaction fees for deposits or withdrawals. However, your e-wallet provider or bank may apply their own fees in accordance with their respective terms.

Before your first withdrawal request is approved, members are required to complete an identity verification (KYC) process by submitting a copy of their Malaysian identity card (MyKad) or a valid passport. This is a standard security measure implemented to protect all members from fraudulent activity.

All bonuses and promotions offered by Genting 88 are subject to rollover requirements as specified in each individual offer. Accepting any bonus means you agree to the specific terms attached to it.

• The Genting 88 welcome bonus carries a standard wagering requirement of 10x of the total deposit and bonus amount received before withdrawals are permitted.
• Bonuses may only be used within the game category specified in the relevant offer — for example, a sports bonus applies to Sports Betting only.
• Cancelled bets, void bets, or bets with odds below 1.50 do not count towards the Sports Betting bonus rollover calculation.
• Each member is entitled to one welcome bonus only. Attempting to claim this bonus more than once through multiple accounts constitutes fraud.
• Genting 88 reserves the right to withdraw or cancel any bonus at any time if there is evidence of abuse or fraud involving the promotions system.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.

For more information on currently active bonuses and promotions, please visit the Welcome Bonus us or contact our 24/7 customer support team via live chat.

Genting 88 offers a wide range of betting categories, including sports such as the Malaysia Super League, EPL, badminton, cricket, e-sports, as well as Live Casino, table games, slots, lottery, and Virtual Sports. All betting activity on our platform is subject to the following rules:

• All bets that have been confirmed and accepted by the system Genting 88 is final and cannot be reversed, except in the event of a clear technical error.
• In the event of a match or event cancellation, all related bets will be voided and the amounts returned to your account balance.
• In the event of a technical disruption during a live betting event, Genting 88 reserves the right to void the bets in question at our sole discretion.
• Bets placed after the actual result is known (late bets) will not be accepted and will be voided automatically.
• Genting 88 reserves the right to set maximum betting limits for any market, match or individual player.
• Any attempt to exploit odds errors, system loopholes, or technical vulnerabilities on the platform is strictly prohibited and may result in account termination.

For Live Casino games, all decisions announced by the dealer are final unless there is a clear technical or procedural error. In such cases, the video recording of the game will serve as the definitive reference for resolving any disputes.

Genting 88 takes responsible gaming seriously and is committed to providing a safe and healthy playing environment for all Malaysian players. We offer a variety of self-control tools that you can activate through your account settings:

• Deposit Limit — Set daily, weekly or monthly deposit limits to keep your spending in check.
• Loss Limit — Set a maximum amount you are willing to lose within a given period.
• Session Time Limit — Set a time limit for each session to prevent extended play.
• Temporary Play Break — Take a break from the platform for 24 hours, 7 days or 30 days, depending on your needs.
• Self-Exclusion — A long-term self-exclusion programme for players who feel that gambling has become a serious problem.

If you or someone you know is experiencing a gambling-related problem, please contact our support team Genting 88 or visit the Responsible Gambling for more information and available support resources.

Genting 88 reserves the right to suspend or terminate any member's account without prior notice if there is evidence or reasonable suspicion of the following:

• Identity fraud or providing false information during registration.
• Holding multiple accounts for the purpose of exploiting promotions or the platform's systems.
• Use of automated software (bots), artificial intelligence tools or any unfair method to gain an advantage in games.
• Money laundering activities or suspicious financial transactions.
• Disruption to platform operations or the experience of other users.
• Breach of any provision set out in these terms and conditions.

You also have the right to close your own account at any time by contacting our customer support team Genting 88. Prior to account closure, please ensure all valid funds have been withdrawn first. Any valid balance not subject to active rollover requirements will be returned to you via your original payment method.

To the extent permitted by Malaysian law, Genting 88 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from betting activity, regardless of the circumstances.
• Service disruptions due to system maintenance, technical failures or factors beyond our control.
• Unauthorised access to your account resulting from your own negligence in keeping your password confidential.
• Changes to terms and conditions communicated through official channels.

Maximum liability Genting 88 under any circumstances shall not exceed the amount of the active deposit in your account at the time the claim is made. This platform is provided "as is" without any express or implied warranties regarding its fitness for a particular purpose.

Genting 88 reserves the right to amend these terms and conditions at any time. Significant changes will be communicated to members via an in-platform notice or their registered email. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms.

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall first be resolved through mutual negotiation, and if unsuccessful, through the exclusive jurisdiction of the Malaysian courts.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and all remaining provisions shall continue in full force and effect.